Refund & CancellationPolicy
Welcome to IGNITORS MEDIA Refund & Cancellation Policy
At Ignitors Media, we prioritize client satisfaction, transparency, and professional service delivery. This Refund & Cancellation Policy outlines the terms and conditions under which cancellations and refunds may be considered for our services.
By engaging with our services, you agree to the terms mentioned below.
1. General Policy
1.1 Customized Services
Ignitors Media provides customized digital marketing, branding, PR, advertising, and promotional services tailored to each client’s specific requirements. Results may vary depending on industry, competition, campaign strategy, and external market factors.
1.2 Policy Acceptance
All refunds and cancellations are subject to the conditions outlined in this policy.
2. Service Cancellation Policy
2.1 Cancellation Before Project Commencement
If a client requests cancellation before the project or service has officially started, a full refund may be issued after deducting any applicable administrative or processing charges.
2.2 Cancellation After Project Commencement
If cancellation is requested after work has already begun:
- Refunds will be considered on a prorated basis depending on the percentage of work completed.
- No refunds will be provided for completed tasks, delivered services, or approved work.
- Any expenses already incurred for advertising, tools, software, or third-party services will not be refunded.
3. Refund Policy
3.1 Eligibility For Refunds
Refunds may only be considered if:
- The agreed services were not delivered as per the approved scope of work.
- The client provides valid reasons and supporting details for the refund request.
- The refund request is submitted within a reasonable timeframe.
3.2 Non-Refundable Services
The following are non-refundable:
- Third-party software or tool subscriptions
- Advertising spend (Google Ads, Facebook Ads, etc.)
- PR publication charges
- SEO services once work has started
- Content creation and branding services after delivery
- Music marketing and promotional campaigns once executed
- Customized digital marketing services already performed
3.3 Refund Processing Time
Approved refunds will be processed within:
15 Business Days
Refund timelines may vary depending on banking and payment gateway processes.
4. Subscription-Based & Retainer Services
4.1 Ongoing Monthly Services
For monthly retainers or recurring marketing services:
- Cancellation requests must be submitted at least 14 days before the next billing cycle.
- Failure to provide notice may result in billing for the upcoming service period.
4.2 Trial Services
Trial services or promotional offers are generally non-refundable unless explicitly mentioned in a separate agreement or contract.
5. Force Majeure
Ignitors Media shall not be held liable for delays, interruptions, or cancellations caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Internet or server failures
- Technical issues
- Government restrictions
- Regulatory changes
- Third-party platform outages
6. How To Request A Refund Or Cancellation
Clients requesting a refund or cancellation must:
Step 1:
Send an email to:
Step 2:
Include the following details:
- Client Name
- Project Name
- Service Details
- Contract or Invoice Information
- Reason For Refund or Cancellation Request
Step 3:
Our team will review the request and provide a response or resolution within:
7 Business Days
7. Dispute Resolution
In the event of any dispute regarding refunds or cancellations, both parties agree to first attempt resolution through mutual communication and discussion.
If unresolved, disputes shall be handled according to applicable jurisdiction laws and arbitration procedures.
8. Contact Information
For any questions regarding this Refund & Cancellation Policy, please contact us: